Please read all of our terms and conditions carefully regarding shipping, damages, defective merchandise, ordering, payment terms, warranties, and shortages. Regardless if you read these terms and conditions, you will be bound to the policies herein.
JewelHouseBrand.com is based in Memphis, Tennessee. We use UPS Ground, UPS Air and UPS Surepost for all of our shipping needs.
We offer free shipping with a $75.00 minimum purchase. Free Shipping is NOT available for residents of Alaska and Hawaii.
JewelHouseBrand.com ships to all 50 states. We can ship your products to residences, businesses, churches and schools.
We do not ship to P.O. Boxes and we do not offer Sunday or holiday delivery.
While we would like to sell our products to residents of other nation’s, at this time we do not ship beyond the U.S.
Placing an Order
All orders placed before 2:00 PM Central Time Monday through Friday will ship the same day. Orders placed after 2:00 PM Monday through Thursday will ship the following day, and orders placed after 2:00 PM on Friday will ship on Monday, excluding holidays. Any orders placed on holidays will ship the next day, excluding Sunday. Orders received on observed holidays will be processed the following business day. Observed holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Between November 15 and December 21 orders will take a little longer to process, usually two to three days. Please keep this in mind when placing an order during this time frame.
When placing orders on this Website, you are responsible for entering a correct shipping address. JewelHouseBrand.com will not be responsible for any order sent to an incorrect shipping address entered by you.
During the checkout process our shopping cart allows you to select among four shipping options. The least expensive option will automatically be selected among the shipping options, but you can opt to use any shipping method you want.
Customers placing orders of $75.00 or more receive free shipping. However, we reserve the right to use the most efficient method to ship your product(s). This means that we will likely ship your order via UPS Ground or UPS Surepost.
Depending on your order, products may be packaged in one box or envelope while some orders may require that we ship products in multiple envelopes or boxes.
Note Regarding UPS Surepost
The UPS Surepost shipping method is a partnership between UPS and the United States Postal Service. Customers selecting the Surepost method during checkout will have your order delivered by the U.S. Postal Service, not UPS. In addition, the process of delivering your order usually takes one to two days longer than standard Ground service.
Because UPS transfers packages to the U.S. Postal Service for final delivery, tracking on UPS.com or the Order Tracking page on our Website shows package delivery before the package arrives at the customer’s address. The tracking information updates within 24 hours to show the correct delivery ZIP code and date when the U.S. Postal Service delivers the package to its final destination. While all packages receive two tracking numbers, one for UPS and one for the U.S. Postal service, customers track their packages using only the UPS number.
Depending on where you reside, most domestic shipments via UPS Ground will arrive in one to four business days, excluding Saturday, Sunday and holidays. However, for customers residing in Hawaii and Alaska, your order may take up to seven business days.
See the current UPS Ground Service Map for estimated transit times to determine when your order will arrive.
We will not ship partial orders.
Once an order has been placed a tracking number will be provided to you. That tracking number can be accessed via our Website on the Order Tracking page and it will be included in the confirmation e-mail we send once you’re order has been completed. You will also receive an e-mail notification from UPS with a link to the tracking page. You can following the progress of the package throughout the shipping process by using the tracking link at any time.
Once your order has been delivered, we will receive a confirmation from UPS. If you do not receive your order within seven business days, please contact us so that we can initiate an investigation.
If we receive delivery confirmation but you claim that the merchandise hasn’t been delivered, we will obtain a proof of delivery from UPS.
If that proof of delivery shows your merchandise was delivered to the address you entered during the checkout process, we will consider the merchandise delivered.
Once the above conditions have been met, no refunds will be issued regardless if you continue to claim non-receipt of the merchandise.
Holiday Season Orders
Orders placed from December 15 to December 22 are subject to delays due to increased shipping during the holidays. If you place an order during this period, we can not guarantee that your order will arrive before Christmas. Please keep this in mind during the holiday season.
Returns are accepted in the event we shipped the wrong item to you or if the item(s) delivered to you were damaged or defective.
We will not accept returns because you decided the merchandise wasn’t to your liking. We will also not accept returns because you changed your mind about your purchase.
The time to determine if you want to purchase an item is when you place an order, not after we’ve processed, shipped and delivered the merchandise to you.
The terms for returning damaged or defective items, or for orders where we sent you the wrong item(s), are outlined below.
While we can guarantee that the products you purchase from us are new and have been packed with care, we can not guarantee what may happen while your order is in transit. Despite our best efforts, there will be times when you receive an order from us that has been damaged. In addition, it’s possible a defective product(s) may be shipped to you without our knowledge.
Upon receipt of your order, if you discover that any of the products we shipped to you has been damaged or if any of the merchandise is defective, we will replace the product(s) you purchased at no cost to you, but you will be responsible for the cost of shipping the replacement.
You must contact us via e-mail within five days of receipt of your order. Any notice received after the five-day period will not be honored. The reason we ask you to contact us via e-mail is to provide us with a written record that will support your claim and help us initiate a damage claim. Please provide your order number and photographic evidence of the damaged, defective or incorrect product(s).
Once we have received your notice, we ask that you place the damaged or defective product(s) back in the original box we used to ship to you, including all packing materials, inserts, manuals, warranty cards (without any writing) and all accessories. The original retail packaging must be sealed as well as the original shipping box we sent. We will provide you with instructions via e-mail how to return the item(s) to us. You will also be given a Return Merchandise Number to write on the Bill of Lading and the box. We will pay the cost of returning the item(s) to us.
We must receive the returned product(s) from you within 14 days after initiating the return process. Damaged or defective merchandise returned to us after 14 days will not be accepted and you will not be issued a refund. If we receive the returned merchandise within the 14-day period, we will ship the replacement(s) product(s) to you within two days. In the event that the product(s) in question are out of stock, we will notify you when we expect to ship the replacement(s).
If the product(s) you purchased are no longer available, we will offer you an opportunity to select product(s) of an equal dollar value as a replacement. If you choose not to select another product(s), we will refund the cost of the original purchase price for the product(s) in question.
You will have to bear the cost of shipping the replacement product(s).
Damaged or defective product(s) shipped to us without a Return Merchandise Number or that haven’t been returned based on the conditions set forth will be returned to you and you will not receive a refund.
There are no exceptions to this damaged product(s) policy.
Wrong Item/Wrong Quantity Shipped
In the event we make a mistake and send you the wrong product(s), we will ship the correct item to you at no charge. However, before the new product(s) can be sent you will need to return the wrong item to us. We will pay the cost of shipping for the returned product(s).
If we sent you a quantity that was less than what you ordered, we will send you the additional product(s) without charge. If we sent a quantity that was more than what you ordered, please contact us and we will give you instructions on how to return the product(s). We will pay for the cost of returning the overages to us. Please provide your order number and photographic evidence of the incorrect product(s).